34 2024_258
Requirements
Minimum educational qualification: Senior Certificate (or equivalent). Appropriate Certificate in Call Centre Management (NQF Level 4). Experience: Appropriate experience in the Emergency Call Centre environment. Appropriate experience in an acting supervisor’s position, advantageous. Inherent requirements of the job: Valid Code B/EB driver’s license. Ability to work shifts and overtime, as needed. Competencies (knowledge/skills): Competency in the CAD (CareMonX) system. Good leadership, communication, and interpersonal skills. Good planning, leading, organizing and control abilities. Ability to work well under pressure. Computer Literacy with MS Word, Excel and Power point, Outlook and Internet.
Duties
Efficient, effective, and quality management of the Shift or Component in the CTCC. Cost Effective Management of allocated overtime needs. Effective Human Resource Management, Training and Development and the management of Labour Relations matters. Supervision and Management of all Administrative Requirements. Effective Communication and Liaison with internal and external clients. Support to colleagues and the CT Centre Manager.
Applications
Applications are submitted online via www.westerncape.gov.za/health-jobs (click “online applications”).
Notes
No payment of any kind is required when applying for this post. Shortlisted candidates can be expected to undergo a practical assessment.